No confirmation email?

You just placed an order, but your inbox is empty. Don't worry — this almost always has a simple fix.

What might have happened

Start by checking your spam or junk folder. Automated confirmation emails end up there more often than you'd expect.

Did you enter a typo in your email address at checkout? If so, the email simply can't reach you.

Sometimes there's a short delay in the email system. Waiting a few minutes might be all it takes.

In rare cases, an order doesn't go through because of a payment issue. Check whether the amount has been deducted from your account.

What to do next

Check your spam folder and make sure the email address you entered is correct. Still nothing after 15 minutes? Reach out via our contact form. Include your name, email address and payment method — that way we can find your order straight away.

We'll make sure your confirmation lands in your inbox as quickly as possible.