Something not right?

A wrong item. A product that didn't meet your expectations. A delivery that went sideways. Let us know. We'll sort it out.

Report your complaint within 2 days

If something you received isn't right, please let us know within 2 days of receiving your order via our contact form. The sooner you reach out, the faster we can get to work.

Describe the issue as clearly as you can. Include your order number, customer number and purchase date if you have them. Photos are always helpful — they give us a clearer picture of what went wrong.

What happens next?

Once we receive your report, you'll get a confirmation by email. We aim to respond with a concrete solution within 5 working days. If it takes longer, we'll keep you posted — no radio silence.

Your feedback makes us better

We genuinely appreciate you taking the time to let us know. Every complaint is a chance for us to improve our service and quality — for you, and for everyone who orders after you.