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Privacy Policy

 

ABOUT OUR PRIVACY POLICY

HOM-Shop.com cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by HOM-Shop.com that are accessible on it. The effective date for the validity of these terms and conditions is 25/05/2018. When a new version is published, the validity of all previous versions lapses. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy. Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data are transparent.

WEB STORE SOFTWARE

Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the purpose of providing our services will be shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for any other purpose. On the basis of the agreement we have concluded with them, Lightspeed is obliged to take appropriate security measures. These security measures consist of SSL encryption and a strong password policy. Lightspeed uses cookies to gather technical information regarding your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share data collected within its own group in order to further improve the service.

WEBHOSTING

We purchase web hosting and e-mail services from Lightspeed. Lightspeed processes personal data on our behalf and does not use your data for its own purposes. It may, however, collect metadata on the use of the services. These are not personal data. Lightspeed has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. Lightspeed is obliged to maintain confidentiality under the agreement.

PAYMENT PROCESSORS

To process (part of) the payments in our webshop we use the platform of Mollie, PayPal and Afterpay. These payment processors process your name, address and residence details as well as your payment details such as your bank account or credit card number. These payment processors have taken appropriate technical and organizational measures to protect your personal data. The payment processors reserve the right to use your data to further improve the service and within the framework of this (anonymized) data with third parties to share. All the above guarantees with regard to the protection of your personal data also apply to the parts of the payment processors service for which they engage third parties. The payment processors do not store your data for longer than permitted by law.

SHIPPING AND LOGISTICS

If you place an order with us, it is our task to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. It is therefore necessary for us to share your name, address and residence details with PostNL. PostNL shall only use these data for the purpose of implementing the agreement. In the event that PostNL engages subcontractors, PostNL shall also make your data available to these parties.

PURPOSE OF DATA PROCESSING

General purpose of the processing

We only use your data for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you give. We do not use your data for (targeted) marketing purposes. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties other than for the purpose of meeting accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

In such cases, HOM-Shop.com may be obliged by law to share your data in connection with a tax or criminal investigation by the authorities. In such a case, we will be forced to share your data, but we will oppose it within the limits of the law.

Storage Periods

We store your data as long as you are a client of us. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forgetful request. Pursuant to applicable administrative obligations we must store invoices with your (personal) data, so we will store this data for as long as the applicable term runs. However, employees no longer have access to your client profile and the documents we have created as a result of your order.

YOUR RIGHTS

Pursuant to the applicable Dutch and European legislation, you, as the data subject, have certain rights with regard to the personal data that are processed by or on behalf of us. We will explain below what these rights are and how you can invoke them. In principle, in order to prevent misuse, we only send copies of your data to your e-mail address already known to us. In the event that you wish to receive the information by another e-mail address or, for example, by post, we will ask you to provide proof of identity. We keep records of completed requests; in the event of a request to forget, we administer anonymised data. You will receive all copies of data in the machine-readable data format that we use within our systems. You have the right to complain to the Personal Data Authority at any time if you suspect that we are using your personal data in the wrong way.

Entitlement

You always have the right to view the data that we process (or have processed) and that relate to your person or are traceable for that purpose. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us with an overview of the processors in possession of this data, stating the category in which we have stored this data.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or are traceable for that purpose, modified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is accepted, we will send you a confirmation that the details have been adjusted at the e-mail address known to us.

Right to limitation of processing

You always have the right to limit the data we process (or have processed) that relate to your person or are traceable to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process (or have processed), relating to your person or that can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf at the e-mail address known to us. In all probability, in such a case, we will no longer be able to continue to provide services, because the safe linking of data files will then no longer be guaranteed.

Right of objection and other rights

In such cases, you have the right to object to the processing of your personal data by or on behalf of HOM-Shop.com. If you object, we will immediately cease data processing in anticipation of the handling of your objection. If your objection is well-founded, we will make copies of data that we process or have processed available to you and will then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact.

COOKIES

Google Analytics

Our website places cookies from the U.S. company Google, as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to allow inspection of this information on the basis of applicable legislation and regulations. We have not allowed Google to use the analytical information obtained for other Google services.

Third Party Cookies

In the event that third party software solutions use cookies, this is stated in this privacy statement.

CHANGES TO THE PRIVACY POLICY

We reserve the right to change our privacy policy at any time. On this page, however, you will always find the most recent version. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

CONTACT INFO

HOM-Shop.com

Piazza Center 46

4204 BR Gorinchem

The Netherlands

T 085-57603654 (+31 85-57603654)

E info@hom-shop.com

Contact person for privacy matters

Z. van Wijnen