Frequently Asked Questions

Below you'll find answers to the questions we get asked most. Don't see yours? Just reach out to the HOM-shop.com customer service team using the contact form at the bottom of this page.

Where can I find the General Terms and Conditions?

You can read our General Terms and Conditions on this page.

Do you have a privacy policy?

Yes. You'll find our privacy policy on this page.

How do I place an order?

To make the ordering process as clear as possible, we've put together a handy step-by-step guide. Click here to view it. No guesswork, no hassle.

I made a mistake with my order. What now?

It happens. Get in touch with our customer service team as soon as possible via the contact form at the bottom of this page — we'll adjust or cancel your order if needed.

Will I receive an order confirmation?

Yes, within seconds of completing your order, you'll receive a confirmation email with all the relevant details. Nothing arrived, or still have a question? Use the contact form below or send an email to [email protected].

What payment methods do you offer?

At HOM-shop.com, you can choose from several secure payment methods:

• iDEAL | WERO – pay directly through your trusted online banking environment.
• Credit cards – including Visa, Mastercard and American Express.
• PayPal – pay securely through your PayPal account.
• Bancontact/MisterCash – for customers in Belgium.

How quickly is my payment processed?

All payments at HOM-shop.com are processed instantly. That means your order ships faster and you get to enjoy your purchase sooner.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a Track & Trace code by email so you can follow your delivery every step of the way.

Can I exchange or return items?

All items come with a 14-calendar-day return window, starting the day after you receive your order. Click here for full details on our exchange and return process.

Where do I drop off my return parcel?

You can drop off your return at the nearest post office or parcel point. Quick and easy.

Who pays the return shipping costs?

The costs and risk of returning an item are your responsibility. Parcels that are unstamped or insufficiently stamped will not be accepted.

How should I package my return items?

Where possible, please send returns back in the original, undamaged packaging. Pack them carefully to prevent any damage in transit.

How can I get in touch?

You can reach us via the contact form at the bottom of this page or directly by email: [email protected]. We're happy to help.

I have a complaint. What should I do?

Send a clear description of your complaint to [email protected]. Our team takes every complaint seriously and will get back to you with a solution as soon as possible.

Contact details