How long do you have to return an item?

You have 14 days to change your mind — starting the day after you receive your order. If you want to return something, let us know first. After that, you have another 14 days to actually send the item back.

This right of withdrawal applies exclusively to customers within the European Union.

Hygiene seal on underwear and swimwear

Please handle the item and its packaging with care during the return period. You can try it on to decide whether it suits you — but please don't use it beyond that.

Where possible, return the item in its original packaging. For underwear and swimwear, there's an important additional rule: these products come with a hygiene seal. Once that seal is broken, the right of withdrawal no longer applies. Items where the hygiene seal has been removed or damaged cannot be returned for hygiene reasons.

What conditions apply to returns and exchanges?

For a return or exchange to be accepted, the following conditions must be met:

• The item has not been worn and/or washed.
• There are no food stains, makeup stains, body odours, or tobacco odours on the item.
• No attempt has been made to repair a defect.
• The original tags and labels are still attached to the item.
• The shipping risk and return costs are your responsibility. We recommend sending returns by registered mail.
• Returns with insufficient or no postage will not be accepted.
• In the case of product and/or delivery errors, HOM-Shop covers the return costs and will reimburse you afterwards.
• Product and/or delivery errors must be reported to us within 14 days of delivery, along with a clear description.
• If the return conditions are not met, we reserve the right to send the item back to you and charge you the shipping costs.

How does the return process work?

You can cancel your purchase in three ways: via our online withdrawal function, through your personal HOM-Shop account, or using the European model withdrawal form. No account or login is needed for the online withdrawal function.

If you'd like to return via your account, here's how it works:

1. Log in to hom-shop.com.
2. Open the relevant order under 'My Orders'.
3. Click 'Return Items'.
4. Select the items you want to return.
5. Enter the reason for your return.
6. Submit your return request.

Once we receive your request, you'll get a confirmation and a unique RMA number. Write this number clearly on the outside of your return package.

Send the package to:

HOM-SHOP.COM
RMA no.: ..........
Nieuwstraat 7
4921 CT Made
The Netherlands

Once we've received and processed your return, we'll send you a confirmation.

How do you track your return?

You can follow the status of your return at any time through your account on hom-shop.com. You'll always know exactly where your parcel is and when it's been processed.

When will you receive your refund?

After withdrawal, we'll refund your purchase amount and the original shipping costs within 14 days. Please note: return shipping costs are not refunded.

We'll wait to refund until we've received the package, or until you can prove it's been sent — whichever comes first. The refund is always made via the same payment method you used. This is always free of charge for you.

Are there any costs involved with an exchange?

Yes. The shipping costs for the replacement item are at your expense. The same applies to the return costs for the item you're sending back.

How long does an exchange take?

After we receive your return parcel, we'll ship the new items — provided they're in stock — within 5 to 10 business days. You'll receive a shipping confirmation by email as soon as your new order is on its way.