Below you will find an overview of frequently asked questions. Is your question not listed? Please feel free to contact the customer service team of HOM-shop.com. You can easily do this via the contact form at the bottom of this page.

Where can I find the Terms and Conditions?

You can read our Terms and Conditions on this page.

Do you have a Privacy Policy?

Yes, our Privacy Policy can be viewed on this page.

How can I easily order items?

To make the ordering process as clear as possible, we have created a handy step-by-step guide. Click here to view the guide.

I made a mistake while ordering. What should I do?

It can happen that a mistake is made when placing an order. In that case, please contact our customer service team as soon as possible. We can then adjust or, if desired, cancel your order. You can easily reach us via the contact form at the bottom of this page.

Will I receive an order confirmation once I have placed my order?

Yes, once you have completed all steps of the ordering process, you will receive a confirmation by e-mail within a few seconds containing all relevant details. Did you not receive a confirmation or still have questions? Please contact us via the contact form at the bottom of this page or send an e-mail to [email protected].

Which payment methods does HOM-shop.com offer?

At HOM-shop.com you can choose from several secure payment methods, including:

• iDEAL – pay in your trusted online banking environment.
• Credit cards – including Visa, Mastercard, and American Express.
• PayPal – pay securely via your PayPal account.
• Bancontact/MisterCash – for customers in Belgium.

How long does it take for my payment to be processed?

All payments at HOM-shop.com are processed immediately. This means your order will be shipped faster and you can enjoy your purchase sooner.

Can I track my order once it has been shipped?

Yes, as soon as your order has been shipped, you will receive a Track & Trace code by e-mail to follow your delivery.

Can I exchange or return items?

All our items come with a return period of 14 calendar days. This period starts on the day after you receive your order. Click here for more information about the exchange and return procedure.

Where can I drop off my return package?

You can drop off your return package at the nearest post office or parcel point.

Who pays the shipping costs for a return?

The costs and risk of returns are your own responsibility. Unstamped or insufficiently stamped parcels will not be accepted.

How should I package the return items?

Whenever possible, returned items should be sent back in their undamaged original packaging. Please ensure that the items are properly packaged to prevent transport damage.

How can I contact you?

You can reach us via the contact form at the bottom of this page or directly by e-mail: [email protected].

I have a complaint. What should I do?

Do you have a complaint? Please send a clear description to [email protected]. Our customer service team will handle your complaint as soon as possible and provide a suitable solution.

Contact details